Brio Whole House 20” Carbon Block Filter

Many frequently asked questions can be answered in our help center. Here you can find useful information such as shipping policies, warranty information, product guides and more! Brio Help Center

Your order will be fulfilled during our normal business hours (8 a.m. – 5 p.m. PST). Orders placed over the weekend or on holidays will be fulfilled on the following business day.

Orders with express shipping may be shipped out the same day if they are placed early enough in the day. However, we cannot guarantee same day fulfillment. In general, orders will be shipped out the next business day after you have completed your order.

You may return any unused or undamaged products within 30 days of the original purchase date to receive a full refund. Once you file a return, we will process your refund within 3 to 5 business days.

When you receive your order please make sure to save your original packaging in the event you need to return the product.

To file a return, please visit our returns page here. Please note that you will be responsible for return shipping costs unless the reason for the return is due to an error on our behalf.