Yes. You should receive a confirmation email shortly after placing your order. You will also receive a shipment confirmation email with a tracking number once your package has been prepared for shipment.
When required by law, sales tax will be included in online purchases and will be reflected in your total during checkout.
Yes. You can update your order if we’re notified before it is fully processed. Please keep in mind that processing typically begins shortly after you complete your order. If you would like to check on your order status and eligibility for an update or cancellation, please call us at +1 844-257-4103
If we have questions about your shipping address, product information or credit card information, we may contact you to ensure that your order is processed correctly.
Your order will be fulfilled during our normal business hours (8 a.m. – 5 p.m. PST). Orders placed over the weekend or on holidays will be fulfilled on the following business day.
Orders with express shipping may be shipped out the same day if they are placed early enough in the day. However, we cannot guarantee same day fulfillment. In general, orders will be shipped out the next business day after you have completed your order.
All packages ship from our corporate office in City of Industry, California. Our address is 768 Turnbull Canyon Rd., City of Industry, CA 91745
In general, shipments in the United States take 3 to 5 business days if there are no inclement weather issues.
Upon order completion, you will receive an email confirming your order. Once your package has been prepared for shipment, you will also receive shipment confirmation and a tracking number via email. If you do not receive an email or if you have any questions regarding your order, please contact us here or call us at +1 844-257-4103
You may return any unused or undamaged products within 30 days of the original purchase date to receive a full refund. Once you file a return, we will process your refund within 3 to 5 business days.
To file a return, please visit our returns page here. Please note that you will be responsible for return shipping costs unless the reason for the return is due to an error on our behalf.
After we have confirmation of your return, you will receive a refund to your method of payment within 48 hours. Refunds will only be issued within 30 days from the date of charge.
All customers can fill out a warranty claim form here. If you have any questions or would like assistance filling out the warranty claim form, please call us at +1 844-257-4103
Yes, however, each product has its own limited warranty policy. Please refer to your product’s packaging for specific on its warranty.
If for any reason the products are faulty when received or break during normal use, please fill out a warranty claim form here. Please do not ship products back to us until you receive an email confirmation from us regarding your warranty.
To set up your Brio water cooler, please follow the steps below:
- Plug the in the power cord.
- Put the probe into the bottle and put the cap on top of the bottle flush (do not push down hard).
- Put the bottle inside the cabinet and close the door completely.
- Dispense water from both the hot and cold selections (if applicable).
- Turn on both the Hot and Cold switches.
- Wait an hour for hot and cold water.
If you have any further issues, please contact us for assistance.